Jewish Community Center
of Greater Kansas City
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Careers at the JCC: Member Experience Desk Staff

Member Experience Desk Staff

Join the growing Fitness & Sports team at the JCC with this important role in greeting Members and guests while handling day-to-day responsibilities for ongoing programs and activities.

Overview:

The Member Experience Desk Staff will enhance the Member experience by creating a welcoming environment in which JCC Members and guests obtain knowledgeable information about all JCC programs.

Essential Functions:

  • Greets all JCC Members and guests to ensure accurate counts of users of the facility and create a safe environment by knowing the users of the facility.
  • Has a clear understanding of all programs that the JCC offers and can explain, sell and charge the Member/participant accurately via face to face or over the phone.
  • Handle all complaints/comments in a professional and courteous manner, leaving the Member/guest satisfied with the answer.
  • Create a safe and clean environment by maintaining all locker rooms and Fitness and Sports lobby, including racquetball courts and kinesis studio.
  • Understand and enforces rules and regulations for the Fitness and Sports Department. This includes both desk policies and facility policies.
  • Comprehends the computer system and knows how to facilitate the following programs: check-in, program registration, series sale and scheduler.

Key Requirements:

  • High School diploma
  • A minimum of three years experience in the customer service field
  • First aid/CPR/AED certified within the first 90 days of employment
  • Basic knowledge of computers
  • Personable and friendly
  • Strong work ethic
  • Must be able to multi-task

Position starts at $7.25 - $8.00 per hour. Please send cover letter, resume and references to Tara Sawyer, Member Experience Desk and Sales Coordinator at taras@jewishkc.org.

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